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SHIPPING/RETURNS/EXCHANGE

Shipping within United Arab Emirates (UAE)

  • Same-day delivery is not available. Orders will be delivered within 2-3 working days.
  • Urgent next-day deliveries are possible only on request and must be made before 12 noon.
  • Any information given for the purposes of shipping is strictly confidential and will not be shared with, sold, or leased out to a third party.
  • All UAE orders weighing less than 5kg will be charged a shipping flat rate of AED20.00.
  • Extra Weight: every additional kg above 5  kilograms will be charged AED3.00, up to a maximum of 25kg.
  • Delivery to remote areas of the UAE will only be facilitated on Saturdays and will be charged AED50.00.
  • Customers will be contacted by whats app or email to confirm orders before purchase will be processed. 

International Shipping

  • We also ship internationally via EMIRATES POST.
  • Shipping charges quotation will be provided via email or whats app.
  • Please contact us at info@annaiscrafts.com  or whats app +97152 7778496 for more information.
  • annaiscrafts.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.

 

Returns and Exchanges

We always give our best efforts to make sure that shipments are in the best condition before dispatching. However, if the unexpected occurs, please be guided by the following.

  • A defective item can be returned and exchanged for another of the same item in proper condition, or other item(s) with equal value to the returned item. No additional shipping required.
  • Any other returns can be exchanged for another of the same item or other item(s) of similar cost. However, shipping charges to return the item and receive new items must also be shouldered by the customer. Please be sure about your choices before you finalize your order.
  • Returns must be made within ten (10) working days after receiving your order.
  • All return products must be unused and unopened for an exchange to be honored. A copy of the original receipt is also required.
  • Refunds will be done only through the Original Mode of Payment.